A packaging service provider regularly faces a complex task: when laws governing the use of certain materials change, they must check which suppliers use these materials and then inform the customers affected. This sounds manageable, but with hundreds of suppliers and customers, it is a process that takes days to complete manually and very error prone. It can also block value creation.
I designed a solution that automates this process completely: it accesses the existing order management system, identifies the affected products and suppliers, searches the document repository for the relevant legal texts and letters, and generates customer letters using AI.
It was important to me to use AI in a targeted manner rather than indiscriminately. Many people make the mistake of simply dumping all documents into a language model and hoping for good results. This is expensive, slow, and unreliable. Instead, the documents are filtered beforehand and only the passages that are actually relevant are processed. The result is faster, cheaper, and, above all, much more reliable.